Return & Refund Policy

Last Updated: September 6, 2026

At The Fresh Hub (thefreshhub.store), we want you to be satisfied with your purchase. If you receive an eligible item that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return or refund.

Return Period

Customers should contact us within 14 days of receiving their order if they wish to request a return.

Eligible Returns

To qualify for a return, the item should generally:

• Be unused and in its original condition
• Be returned with original packaging where applicable
• Include accessories, manuals, tags, or other items supplied with the product
• Not have been damaged through misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact The Fresh Hub as soon as possible through thefreshhub.store.

Please provide your order number and clear photographs showing the issue where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or damaged products due to customer handling
• Personalized or customized products
• Perishable products, where applicable
• Hygiene-sensitive items that cannot reasonably be resold after opening
• Products clearly identified as final sale

Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

If an item is defective, damaged on arrival, or incorrectly supplied, The Fresh Hub may cover reasonable return shipping costs where applicable.

For returns due to a change of mind or customer preference, return shipping may be the customer's responsibility unless otherwise required by law.

How to Request a Return

To request a return or refund, visit thefreshhub.store and provide:

• Your order number
• Name used for the order
• Description of the issue
• Photos or other evidence where relevant

Important

This policy does not limit any mandatory consumer rights that may apply under applicable law.

Contact Us

For return and refund requests, please contact The Fresh Hub through thefreshhub.store.